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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q46-Q51):

NEW QUESTION # 46
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
B. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
D. Send an email to the affected staff and ensure that as much detail as possible is included

Answer: C

NEW QUESTION # 47
Users often do not provide feedback because they do not believe it will be addressed.
Which is the BEST method for encouraging users to submit feedback in this situation?

A. Conducting mandatory feedback surveys
B. Making feedback processing visible for everyone
C. Reducing the number of feedback channels
D. Offering rewards for providing feedback

Answer: B

NEW QUESTION # 48
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Problem management
B. Change enablement
C. Incident management
D. Service request management

Answer: D

NEW QUESTION # 49
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Answer:

Explanation:
Onboarding

NEW QUESTION # 50
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

A. Risk
B. Priority
C. Impact
D. Availability

Answer: A

NEW QUESTION # 51
......

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